Terms and Conditions

A confirmed booking exists when either written or email confirmation of that booking is accepted by the Owner of the accommodation or his representative.

The guest acknowledges notice that the property is one to which Paragraph 9 of schedule  of the Housing Act 1988 applies whereby the guest has the right to occupy the flat for the purpose of his/her holiday only and whereby there will be no security of tenure within the terms of the said Act.

The guest agrees to use this property solely for the purpose of a private holiday residence for the maximum of people shown on the booking correspondence and agrees not to:

  • use the property for any improper, illegal, or immoral purposes
  • to sub-let the property
  • cause (nor allow any guests or visitors to cause) any nuisance, annoyance or disturbance to neighbours, or to the Owner or the Owner’s agent.

Failure to comply with the requirements above will result in the agreement being terminated.

A non-refundable deposit will be taken at the time of booking. The remainder of the payment is one week prior to arrival unless previously agreed with ourselves for payment due immediately upon arrival.

The Guests will pay a refundable damages deposit stated in the booking correspondence to the Warwick Holiday Flats on taking entry to the property; the preferred method of payment is cash. In the event that the Guests wish to pay by debit or credit card, the Guests in doing so give permission for the costs of any damages (as after defined) to be charged to their debit or credit card without prior recourse to them on the understanding that, as soon as is reasonably practicable, this will be notified to them by the Warwick Holiday Flats. The damages deposit will be refunded without interest to the Guests within 21 days of their vacation of the property, under deduction of all reasonable costs for remedying any damage to the property or the contents thereof incurred by the Company on behalf of the owner as a result of the actions of the guests. This includes the reasonable cleaning costs in the event that the property is left in a dirty or very untidy condition.

If a cancellation is received within 1 weeks of the start date, payment in full is due, unless the property is re-let for the period. Should the property be re-let for a reduced fee, the guest will be liable to pay the difference between the original agreed payment and the reduced fee for the re-let. An administration charge of £25 will be made for cancelled bookings. It is recommended that guests take out cancellation insurance.

The property will be available between 2pm and 9pm on the start date unless a separate agreement is reached. Arrivals outside these times may be subject to a surcharge. All arrival times should be pre-arranged wherever possible. The way in which the keys will be delivered or collected will be agreed when the final payment is received.
The property shall be vacated by 10:00am on the departure date unless a separate agreement is reached. Keys will be returned in accordance with arrangements made when the keys are provided.

The property is a no smoking property and shall be left in a clean and tidy state. Rubbish should be disposed of as explained in the instructions within the property. An excess cleaning charge will be applied should it be required

The guest agrees to repair, replace or pay for any items damaged through neglect, misuse, or carelessness on the part of the guest or any visitors to the property.
When damage occurs, either by negligence or deliberate action of a guest, the guest agrees to indemnify the Warwick Holiday Flats against any associated losses, including lost income and the sourcing of alternative accommodation should that be required.

The guest will notify the Warwick Holiday Flats of any repairs which are necessary and allow the Owner or representative access to carry out repairs.
If for unforeseen circumstances a property becomes unavailable for a confirmed booking, then the guest must be informed as soon as possible. The Warwick Holiday Flats, or their representative, must offer the guest similar or higher standard accommodation. If this alternative is unacceptable to the guest, the guest is then entitled to a full refund of monies paid to date. The landlord’s liability is limited to monies paid to date.

The guest must confirm that they do not have diplomatic immunity.

The Terms, conditions, contracts contracts and disputes in connection with this agreement are governed by The Laws of England and Wales.

When booking your holiday you are entering into a legally binding contract and it is recommended that you take out holiday insurance cover.